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★
Do not use
Absolutely terrible. My car broke down on the interstate in the middle of the road(literally, left hand lane, DOT and HP got my car to the other side) I called AAA, they sent Hartford towing. The driver was angered when I told him my BF was coming but he had a 2 hour drive. Per AAA rules regarding covid, passengers are not allowed to ride with tow drivers. I was informed he lied to AAA. He wanted to tow my car to his shop and drop me off at a campground. Later that night he called screaming at both my BF and me that there was nothing wrong with my car but out of fuel. Fuel he stole. The car had half a tank when towed. The shop has determined there is a theft fault code related to the keys(transceiver issue) related to the PCM replacement. The driver was hostile, called me a liar and names I can’t print here. His boss told me I needed to pay overage even though I have 200 miles towing and was approved for this tow. The driver lied and said he wasn’t informed of the new tow destination and that AAA sent him out before I could secure alternative transportation. These are lies. I contacted AAA. He also called and told me I was supposed to be at the tow drop off to show my card. I asked him when my BF picked me up if I needed to sign/show anything and he said no. I can only suspect he has pulled this with other unsuspecting travelers especially since the pandemic. It’s sad that people have found a way to take advantage during the covid crisis. I have filed a formal AAA complaint. There is no way this tow company should be contracted with AAA or on their AAA approved shops list. I wouldn’t take my car to this shop if I were paid to do so.
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